Questions About Drinking Horns
Is my drinking horn safe to drink from?
Absolutely. Norse Tradesman uses food safe lacquer to coat the inside of the horn. This is the same type of sealant that is used to coat salad bowls and wooden utensils.
Is my drinking horn dishwasher safe?
No, you fool. Did the Norsemen use dishwashers?
How do I clean my drinking horn?
Wash with cool water before after use, using mild soap and a soft sponge or brush. Also, remember to wash your horn before its first use.
Can I use my drinking horn for hot beverages, such as coffee?
This would not be wise, as horns can warp when exposed to extreme temperatures.
Is the mug shown on your website the same mug that I will receive?
No. Each horn comes from a different animal and is completely unique.
What kind of animal do your horns come from?
Norse Tradesman harvests the highest quality ox and cow horns from produce farms where the animals are slaughtered for meat. Like our forefathers, we believe that no part of an animal should be wasted.
Will my drinking horn smell like manure?
Most horns have little-to-no smell at all. However, the occasional horn could have an unpleasant odor.
How do I remove an unpleasant odor from my horn?
If you happen to receive a more potent horn, try rubbing lemon peels or a few drops of essential lemon oil on the interior of the mug and let it sit for 24 hours.
Questions About Shipping
Where can Norse Tradesman ship orders to?
As of now, we ship to the USA, Canada and the EU. However, in-stock status on our products is only associated with our USA stock. If you wish to ship to Canada or the EU, please try to complete the purchase. If it goes through, you are good! That means we have stock in your region. If you receive an error message, then we cannot deliver that specific product to your address.
How long will it take to receive my goods?
At checkout, you can request one of three shipping speeds: Standard delivery (1 day processing and 3-5 business days shipping), Expedited delivery (two-day delivery), or Priority delivery (next day delivery).
How much does it cost for shipping?
We offer free standard shipping to USA addresses. Other rates will be automatically calculated at checkout. Choose between the available shipping speeds/prices.
Questions About Warranties & Returns
Does Norse Tradesman offer a product warranty?
Yes! All of our goods come with a 1 Year Quality Guarantee. If your product suffers from a *serious defect in workmanship or materials within the first year, send a photo of the issue to firstname.lastname@example.org, and we will send you a refund or a replacement, free of charge.
* Serious Defects Covered - Drinking Horns
- Leaks not caused by dishwasher damage or blunt trauma.
- Significant cracks not caused by dishwasher damage or blunt trauma.
- Faulty drinking horns stands that do not support the horn.
- Significant splitting not caused by blunt trauma.
Can I return my item if it doesn't have a serious defect?
You may return your item within 30 days of the purchase date for any reason you choose. To request a return, email us at email@example.com. We will reply with a Return Merchandise Authorization (RMA) form and a link to print your return shipping label. Once we receive the returned item(s), we will refund your full payment.
Can I return my item after 30 days?
Only if your item is under warranty and suffers from a major defect. However, if your items does develop an issue after 30 days, contact us and we shall do our best to solve the problem.